Jacob Firmage

Jacob began his insurance career four years ago when he joined the CSIA team. Since that time, he has worked across multiple departments to refine his skills and identify the areas where he can deliver the greatest value to clients.

Career Progression

• Account Management: Managed client portfolios end-to-end, building strong relationships and ensuring timely policy servicing.
• Marketing & Underwriting (Individual Mobile Home Department): Crafted targeted marketing campaigns, analyzed risk profiles, and developed customized coverage solutions for mobile home owners.
• Personal & Commercial Lines: Currently advises individuals and businesses on a broad spectrum of insurance products, from homeowners and auto policies to property, liability, and specialized commercial coverages.

Mentorship & Professional Development

Under the guidance of former CSIA President Bill Joseph and current President Josh Woods, Jacob has embraced a client-centric philosophy. He credits his mentors with instilling the importance of:

• Unwavering Availability: Being accessible to clients whenever questions or issues arise.
• Continuous Learning: Staying up to date on regulatory changes, emerging risks, and marketplace innovations.
• Collaborative Problem-Solving: Drawing on the expertise of a seasoned veteran team to deliver rapid, tailored solutions.

Areas of Expertise

• Personal Lines (home, auto, umbrella)
• Commercial Lines (property, general liability, businessowners policies)
• Risk Assessment & Policy Analysis
• Client Relationship Management

Professional Philosophy

Jacob prides himself on a proactive, solutions-oriented approach. By monitoring market trends and leveraging CSIA’s resources, he ensures that each client:

• Secures the right level of coverage at a competitive price
• Understands the nuances of their policies
• Feels confident that their risks are managed effectively

Outside the Office

When he’s not assisting clients, Jacob enjoys:

• Quality time with his wife, Gwen, and their two dogs
• Gathering with family and friends
• Following and discussing the latest sporting events

Jacob’s blend of hands-on experience, mentorship under industry leaders, and dedication to client service makes him a trusted partner for individuals and businesses seeking comprehensive insurance solutions.